Frequently Asked Questions
(FAQ for short)
There is no Membership fee. You only pay for the products you order. You can edit your order each month to suit your needs.
Each product will be delivered in low impact packaging that can be easily recycled or reused. Dried foods will come in food safe paper bags which are easily recycled.
You can empty the products into your own refillable containers to keep them as fresh as possible or you can keep them in the paper bags. Toiletries and cleaning products will come in reusable, refillable plastic bottles. Once you have finished enjoying the products, they can be returned to us. They can either be dropped off at our local community collection points or if you are using our home delivery service, we will collect them when we drop off your new order. We will then clean and refill them ready for their next delivery!
You will often receive products in bottles that have been refilled so they may show signs of use – we hope you agree with our philosophy that reusing plastic is far better than throwing it away!
Don’t worry, as this is a subscription service your product choices will simply be rolled over to the next delivery. If you would like to receive the same selection of products you had in your last delivery there’s no need to do anything, by default we’ll deliver the same set of products to you on our next delivery run.
You are also welcome to completely change your order each month as your needs change.
The estimated date of your delivery will be confirmed on your order confirmation email. As we offer home delivery as well as a pick up service at our community collection points, delivery dates will be dependent on which service is chosen by you. Community collection points have no fee attached. Home delivery is free on purchases that are £50 or over. There is a delivery fee of £5 on orders under £50.
Ongoing challenges in the supply chain mean that even with the new Community Spirit policy in place, we may occasionally have to make substitutions to your order. Wherever possible, these will be for products that are as close as possible to the item you ordered – such as an Organic version of a non-Organic product, or a different type of rice or pasta.
Our Community Spirit Policy is to help ensure everyone can get the essential products they need. Please select no more than 2 portions of each type of core products like Pastas, Rices, multi-purpose or sanitising cleaning products and 1x toilet paper. This is a voluntary policy and we hope you will help us to help everyone.
Our substitutions policy also applies; ongoing challenges in the supply chain mean that even with the new Community Spirit policy in place, we may occasionally have to make substitutions to your order. Wherever possible, these will be for products that are as close as possible to the item you ordered – such as an Organic version of a non-Organic product, or a different type of rice or pasta.
If those are unavailable too, then the substitution will be an extra portion of another item in your subscription choices.
All our products are sourced from environmentally friendly and sustainable sources. No animal testing is carried out on any of our products. We are working hard to minimise the amount of packaging used throughout our supply chain, choosing suppliers who consider this when they are delivering to us.
As we grow and our buying power increases, we will be able to exert more and more pressure on our suppliers to produce and deliver their products in the most sustainable way.